Responsibilities:

• Responds to and resolves service related issues received from European customers and acts as a first line of relationship management.
• Logging all requests received via the Client Support web site or via telephone inquiries.
• Diagnoses the issues with the customer.
• Resolves cases immediately or through other Concur departments in more complex cases.
• Trains customers on basic production functionality.
• Develops and maintains working knowledge of Concur products including new releases and products.
• Contributes knowledge-base information regarding Concur products or issues about Concur products.
• Test new product functionality as needed.

Requirements:

• High school/University degree
• Min. 1 -2 years experience in a travel support role interfacing with customers or experience with troubleshooting software/hardware issues
• Experience working with reservation systems (such as Amadeus, Worldspan, Sabre) and/or expense IT solution.
• Fluency in English. Knowledge of German, French or other European languages is advantage.
• Experience in supporting with multi-tier applications such as End user/Web server/DB server is a plus
• Experience working with database technology, SQL scripting and enterprise PC/Mac LAN/VPN environments is a plus
• Good troubleshooting capabilities
• Strong analytical, written and verbal communication skills

We offer:

• Work for the company with rapid growth and potential
• Opportunity to be in early days of tommorrow´s technology
• Investment into your training and development
• Perspectives for further growth within the international company
• Very good compensation and company benefits
• Nice offices in the Prague centre

If you are interested in the position and more details, please send us your resume and short motivation letter in English.

Liliana Svojšová
HR Manager

Concur (Czech) s.r.o.
Praha City Centre
Klimentská 46
110 02 Praha 1
Czech Republic
E-mail: EMEA-Recruiting@concur.com