To develop and manage the technical relationship with a designated account(s) in order to maximize the added value of Support services to the customer.

SCOPE: No direct reports however co-ordinating the Oracle Experts assigned to the customer account(s) Report to Service Centre Management Works to objectives set by Service Centre Management Works as part of the Service Delivery Support organisation team within OSS Work closely with the virtual team(s) within the account Works closely with the account(s) Service Management and Technical Management, Oracle Line of Businesses (LOB’s), partner organisations and other third parties where appropriate

RESPONSIBILITIES: Acting as an ambassador for Oracle support services and Oracle products Provides support and technical assistance to SDM as required Delivers support scorecard technical assessments as requested by the SDM Establishing a partnership relationship with the service managers in the account(s) in order to encourage participation in development activities Developing and maintaining relationships with the Service Management contacts within the designated account(s) and relevant third parties Co-ordinating resources to ensure effective delivery of Oracle services Ensure the account(s) is a referenceable customer Acting as the point of escalation and resolution for unresolved client issues Maintaining effective relationships across Oracle LOB’s working on the account(s) in conjunction with the SDM if also assigned to the account Contributing, communicating and delivering a strategy to develop and grow the account(s) Acting as the key point of contact and advocate for the customer and Oracle Support Pro-actively identifying potential issues and raising/resolving with the customer

QUALIFICATIONS: University Degree is expected Good technical overview of technology trends and solutions available on the market English and Serbo/Croatian skills – spoken and written Enthusiastic, Flexible, Innovative Personal Drive Good Communication skills Professional in work and attitude Effective Multitasking Strong planning and self-management Willingness to travel across SEE region

Please apply online: http://opportunities-emea.oraclecorp.com/pls/webdep_intranet/wd_ccp.login?p_web_site_id=582&p_web_page_id=66392&p_ccp_path=APPLY