3G UMTS Customer Support Engineer
Responsibilities
- Lead of technical investigations on live customer site and remotely.
- Being able to recreate and troubleshoot problems found in the field on a RAN test environment
- Execution of Demo Descriptions for new features on live customer networks
- First Network Integration of new products on live customer networks
- Responsible for handling of Customer Service Requests (CSR) and Trouble Reports (TR) within predefined deadlines
- Responsible for raising and following up on TR’s to affected products
- Basic node handling, STP, Tools and Test Environment preparation/configuration
- Troubleshooting/TR Verification/Fault tracing
Essential Experience
- The successful candidate will have several years experience in Software Verification of Real Time Systems with an open system architecture, specifically in the area of mobile telecommunications.
- Experience of the following would be an advantage:
- Telecommunications standards, particularly mobile cellular systems, GSM and/or UMTS
- 3G experience (WCDMA/HSDPA/HSUPA) Integration and Verification
- Previous 2G/2.5G experience is an advantage
- Good knowledge of 3G protocols and network configurations
- Strong IP competence is an advantage
- OSS experience is an advantage
- The successful candidates will also have demonstrated:
- Excellent Interpersonal and communications skills;
- Ability to lead and drive complex technical problems to solution
- Flexibility and Adaptability
- As a screening process based on applications received will take place, it may not be necessary to interview all candidates.
Contact Information :.
Ericsson Jobs
ericssonjobs@adecco.ie
Ericsson