Essential Functions (Responsibilities):
We are urgently looking for an enthusiastic and professional Technical Software Support Engineer to join our GE Security Technology center in Gdanks.
In this role you will provide expert technical and product support to our customers utilizing GE MAS Mission - Critical Monitoring software. This includes following:
* Respond promptly and professionally to customer issues received via telephone, e-mail, web, and internal escalations.
* Consult with customers to provide the best solutions for complex problems or requests.
* Design and create SQL scripts and utilities for use in troubleshooting or resolving customer problems.
* Code Red Support - provide 24/7/365 response to mission-critical problems that could result in the loss of life and property. This requires the ability to independently analyze, diagnose, and resolve most critical problems in a very short time-frame.
* Central Station Receiver / Signal Processing Support
* Receiver set-up / Third party integration
* Receiver connectivity
* Analyzing raw signals from different formats
Qualifications/Requirements:
* A bachelor's degree in computer science, computer engineering or computer related field
* At least 2 years computer trouble-shooting experience in a call center environment. Able to troubleshoot complex software/hardware issues quickly and effectively in a PC environment.
* Knowledge of client/server environment and Microsoft SQL is preferred.
* Excellent communication skills in spoken and written English.
* Proactive behaviour with a strong problem solving orientation.
* Outstanding interpersonal skills. The ability to work as part of a team and share ideas to help the team succeed.
Desired:
* Experience with Cisco PIX and routers in a VPN environment is a plus.
* Knowledge of networking components, suck as TCP/IP, and ODBC is helpful.
General:
GE Security, a wholly - owned subsidiary of the General Electric Company (NYSE: GE), is a leading supplier of security and life safety technologies, with operations in more than 35 countries and $2 billion in annual sales.
GE Security offers one of the industry's broadest product portfolios, covering explosives and narcotics detect ion, intrusion and access control, video surveillance, key management, and fire detection.
GE Security's products are used to protect people and property across a wide range of industries, including aviation, law enforcement, banking, education, healthcare, mass transit, and retail.
For additional information, please visit www.gesecurity.com
GE Security, making the world safer.
We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
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