Working in a multinational and multicultural environment, you will manage a team of 7 people, ensuring the technical and sales support to the German Speaking customers (Germany, Austria, and Switzerland).

Responsibilities:
Is the first contact for all technical questions from external (Customers and Distributors) and internal Customers (Application Specialist, Sales Managers and Customer Service group);
Is responsible to collect, communicate and file all information concerning customers, competitors, market news;
Is personally up to date concerning application and product information and runs internal and external training sessions for other Tech Service colleagues, Application Specialists, Sales Assistants, Customer Service Group;
Supports especially new Application Specialists during their training/start up period and understands and communicates technical training needs to respective Manager;
Ensures understanding of divisional strategies and integration into daily activities;
Respect, live and share with external and internal customers the Millipore values;
Continually enhances the skill level of his/her organization by investing in the development and learning of the organization’s employees, and by actively participating in the selection of external talent;
Promotes a climate of positive employee relations by fostering two-way communication and by resolving employee issues in a timely manner;
Challenges both himself/herself and others by managing employee performance, including the timely completion of performance appraisals and mid-year reviews, regular feedback, and appropriate action planning;
Develops the centralized Tech Service organization to a superior centre of excellence, which supports internal & external multicultural European customers.
Education:
Technically educated in biological sciences to at least Master degree (ideally PhD) in Molecular & Cell Biology, immunology and Flow cytometry.
Experience:
Proven technical experience in laboratory environment;
Significant working and study experiences in Germany, Austria or Switzerland.

Language:
Perfectly fluent in German and English;
Excellent written and verbal language skills in English and German.
Competencies Required:
Open and able to live in French culture environment (Alsace-France);
Strong coaching and communication skills in a multicultural / multinational environment to develop and motivate both Tech Service people and also sales assistants;
Ability to effectively interface within a complex matrix organization;
Strong organization and management skills; ability to track and monitor key priorities and resource allocations;
Demonstrate reactivity and ability to analyze and to solve problems and conflicts;
Commercial attitude and understanding of area market needs and trends;
Ability to apply customer sensitivity, open minded;
Ability to work with different teams in a multicultural environment;
Multiple tasks oriented and Time Management skills;
Good presentation skills;
Working knowledge of common IT packages and communication technologies e.g. MS Office. Net meeting, multiple phones.
Millipore values your talents.

Millipore offers an attractive international working environment, valuing your talents and training you to develop new skills. We believe in building a strong relationship with our employees.

Please apply on www.advancewithmillipore.com offer n°7667