Estonia EE Job Bank
Jobs by this Author
First Officer Service Desk Manager-Europol-Estonia EE-The Hague
- By Estonia EE Job Bank
- Published 02/2/2008
- Management And Administration , Estonia
- Minimum of 7 years experience in IT support, preferably at least 5 years in a helpdesk, service desk, user support team or call centre;
- Minimum of 3 years experience in a position directly involving the management of personnel;
- Knowledge and experience with ITIL Support processes and their interdependency;
- Knowledge and experience with internal Helpdesk/service desk procedures and their documentation;
- Experience with managing the incident management process..