• Lead of technical investigations on live customer site and remotely.
• Being able to recreate and troubleshoot problems found in the field on a RAN test environment
• Execution of Demo Descriptions for new features on live customer networks
• First Network Integration of new products on live customer networks
• Responsible for handling of Customer Service Requests (CSR) and Trouble Reports (TR) within predefined deadlines
• Responsible for raising and following up on TR’s to affected products
• Basic node handling, STP, Tools and Test Environment preparation/configuration
• Troubleshooting/TR Verification/Fault tracing

• Define, Communicate and supervise process in accordance with VP Central Europe
• Manage daily invoices to be paid till payment and present a clear situation of the internal costs
• Define process for check and consistent travel budget
• Provide pro-active support for travel organization for internal and external individuals
• Provide support to facilitate meetings organization, in case of compound synchronization

Working as part of the Leicester based UK support team, you will be responsible as a 2nd line analyst for working on diagnosing and resolving customer support enquires using web based remote support tools and your deep experience of technologies such as Windows 2003, SQL Server, Media Streaming and ASP.Net Web applications.