Customer support via telephone and e-mail
 Escalation of problems to 2nd Level Support 
 General customer service administration 
 Acquiring knowledge about our products as well as back office tools

Job Description
* Receiving and recording faults
* Liaising with service providers
* Ensuring speedy fault resolution
* Producing reports and spreadsheets
* Checking progress of faults

Person
* Customer service experience
* IT literate in Word, Excel and Outlook
* Excellent verbal communication skills
* Proven organisational skills
* Able to prioritise and meet deadlines
* Work effectively within a busy team

• Responds to and resolves service related issues received from European customers and acts as a first line of relationship management.
• Logging all requests received via the Client Support web site or via telephone inquiries.
• Diagnoses the issues with the customer.
• Resolves cases immediately or through other Concur departments in more complex cases.
• Trains customers on basic production functionality.
• Develops and maintains working knowledge of Concur products including new releases and products.
• Contributes knowledge-base information regarding Concur products or issues about Concur products.
• Test new product functionality as needed.

E' gradita la provenienza da Aziende operanti nel settore metalmeccanico, industriale o Edile. Buona gestione del cliente, capacità di problem solving e di lavoro in team. Iniziativa, autonomia e propensione agli obbiettivi. E' gradita inoltre una base di amministrazione.
Richiuesta disponibilità a spostamenti giornalieri.

• Lead of technical investigations on live customer site and remotely.
• Being able to recreate and troubleshoot problems found in the field on a RAN test environment
• Execution of Demo Descriptions for new features on live customer networks
• First Network Integration of new products on live customer networks
• Responsible for handling of Customer Service Requests (CSR) and Trouble Reports (TR) within predefined deadlines
• Responsible for raising and following up on TR’s to affected products
• Basic node handling, STP, Tools and Test Environment preparation/configuration
• Troubleshooting/TR Verification/Fault tracing

Solida esperienza nell’ambito del Customer Care e/o Help Desk telefonico.

Buona conoscenza dei principali prodotti Microsoft, ottimo utilizzo del PC e dei principali applicativi e con uno spiccato  interesse per il  mondo IT.

Eccellente capacità comunicative, elevate abilità dialettiche e relazionali.

Conoscenza della lingua inglese.

Capacità di lavorare per obiettivi e in squadra.

Precisione, entusiasmo e professionalità.

Disponibilità immediata, part time e full time.